Frequently Asked Questions

The Official Service Provider Program is designed to help small businesses easily connect with homeowners in their local community. When you register, you will be assigned to specific homeowners within your area, and they will be assigned to you. Whenever those homeowners need services, their requests will automatically come to you first if you are available.

MyFloridaBusiness connects you with homeowners by working directly with residents and their homeowners associations (HOAs) to make your business the preferred provider for their community. We have already established relationships with many local homeowners through our Community Managers, ensuring trust and awareness before you even join. Homeowners benefit from having a single, reliable provider they can contact for their needs, and that is where you come in.

We operate independently and collaborate with city and county partners on community programs, workforce development, and local events. You may see officials at events that highlight our providers' impact.

Becoming a Verified Official Service Provider means your business has been recognized as a trusted and approved provider for the community. It shows that MyFloridaBusiness has reviewed and endorsed your business to serve local homeowners, a distinction homeowners specifically requested when the program was created.

Community assignments are handled through the DealMate platform. During registration, you will select the ZIP codes and areas where you are willing to work. Based on those selections, we assign you to nearby communities that match your service area.

Yes. You can be assigned to multiple communities depending on your availability, capacity, and performance. Businesses that continue to deliver excellent service are often invited to expand into additional areas over time.

We currently focus on the most in demand home services requested by homeowners, including lawn care, plumbing, handyman work, cleaning, electrical, painting, pressure washing, and more. Additional service categories are added regularly as the platform grows. To see the full list or inquire about adding your service, please contact us directly.

We use clear assignment systems and regular performance monitoring to make sure every registered business receives fair opportunities. Reports are generated daily, weekly, and monthly to track job distribution and ensure work is flowing evenly. Our Community Managers also visit neighborhoods to identify homes that may need service and follow up with homeowners who have not recently booked work, helping ensure consistent business for all verified providers.

MyFloridaBusiness is powered by the DealMate platform, which provides the advanced technology and AI tools behind our system. DealMate handles automation, matching, and data intelligence that make our program efficient and easy to use. This partnership allows us to connect homeowners and businesses while leveraging AI to simplify scheduling, communication, and service management.

Unlike lead-based platforms, we do not charge for leads or sell your contact information. Our mission is to connect you directly with homeowners, without hidden fees or competitive bidding wars. We operate with a community-first model focused on job creation, fairness, and long-term relationships. While we are structured as an LLC, many of our initiatives function like a non-profit, centered on helping local businesses grow and homeowners save money.

You can be assigned to up to three communities at a time during the year. The number of communities you receive is based on your availability, capacity, and performance. We typically start each provider with one community and expand from there as your business grows.

Community assignments are determined by the details in your business profile, including your listed service areas, city, and ZIP codes. The system uses this information to match you with the communities that best align with your location and service type.

You can select your preferred city and ZIP codes, but not individual communities. Our system uses your service area preferences to assign you to the most suitable communities within those locations.

If you move or expand into another county, simply update your profile to include the new ZIP codes and service areas. Once updated, we will adjust your assignments so you can begin serving homeowners in your new county.

If there is a consistent pattern of unresponsiveness, you may lose your status as the primary provider for that community. You will still remain an active provider, but jobs may be redirected to a secondary provider. Once you resume activity and reliability improves, we can reinstate you as the primary provider for that area.

Each community has one primary provider, ensuring that you receive priority for all service requests in that area. However, a secondary provider may be added as backup if extra help is needed or if the primary provider is unavailable.

Assignments are not rotated as long as your business remains active and continues to serve its community successfully. Each year, we conduct a performance review based on activity, quality, and homeowner satisfaction. Most providers remain assigned to their original communities year after year if all requirements are met.

If a registered provider exits the program or goes out of business, their assigned communities are immediately reassigned to another qualified provider in the area to ensure homeowners continue receiving service without interruption.

No. Your phone number and email are only shared with homeowners you have chosen to do business with. They are never displayed publicly or shared with other providers.

You can review all legal terms, privacy details, and data use policies by visiting the official DealMate.ai website.

Homeowners are verified through direct contact, proprietary verification methods, and prior registration processes. Each homeowner's identity is confirmed before being assigned to any provider to maintain trust and security.

We ask that you focus on the services you have been approved to provide. However, if a homeowner personally requests additional work, you are free to accommodate them directly as part of your normal business relationship.

Simply click the "Secure Your Spot" link on our website. The registration process only takes a few minutes. Once completed, you will receive access to set up your business profile when the platform opens for your account. We also provide short video tutorials and workshops to guide you through the setup process step by step.

You will just need to confirm your business name, select your service areas, and choose your business category. All other information is optional. For Better Business Bureau (BBB) Accredited Businesses, verification is nearly instant since we can validate your details directly from the BBB database.

A valid business license is required. Insurance is not mandatory to participate, though we strongly encourage every provider to maintain insurance for their own protection. We also ask that every provider take responsibility and operate in good faith. MyFloridaBusiness carries its own insurance coverage to help ensure that issues are handled responsibly if something unexpected occurs.

If your business is already listed or accredited on the Better Business Bureau (BBB) website, no additional background check is needed. For businesses that cannot be verified through the BBB or similar platforms, a basic background check may be required to confirm legitimacy before activation.

Verification is completed through your business phone number. The system automatically confirms that the number matches the one associated with your business listing, such as BBB or other public databases. This process ensures that only verified and traceable businesses are activated on the platform.

Once your registration is submitted, your spot in the program is secured. Our team will then open your account for profile setup, allowing you to identify your preferred service areas and ZIP codes. For example, if you are available anywhere in Orlando, you can simply list the city, or specify individual ZIP codes to define your service range.

Businesses that are accredited or already listed on the BBB website are approved automatically. Your profile setup will become available ahead of our official launch, which is expected around November 15th. Once the profile section goes live, you can finalize your listing and begin receiving community assignments.

Yes. Multiple employees can operate under a single business name, but each will need a unique phone number to manage communication and assignments separately. This setup is ideal for businesses with multiple crews or teams working in different areas.

The DealMate platform makes updates quick and simple. Just log into your dashboard and click "Update My Profile." From there, you can edit your contact details, business description, or service areas at any time.

Yes. The cost to join is $10 per month, which helps us maintain your profile, manage communication with homeowners, and support continuous marketing for your business to residents. These fees also cover property inspections, system maintenance, and new business generation efforts to keep your company active.

You have complete flexibility in how you accept payments. You may continue using your current system, such as Zelle, Cash App, or your own invoicing process, or choose to integrate with our optional payment platform that supports credit card transactions. We do not require you to change the way you currently do business.

No. We do not take a commission on your work. Every dollar you earn from homeowners is yours to keep.

You are paid directly by the homeowner upon completion of each job, following your own standard payment process. If you ever need assistance collecting payment or resolving a payment issue, our support team can step in to help facilitate communication.

Yes. You maintain full control over your pricing. You may offer discounts if you choose, but it is not required. We simply encourage fair and transparent pricing since many homeowners expect community-wide savings through our platform. Offering competitive pricing helps strengthen relationships and increase long-term work opportunities.

The AI negotiator analyzes average pricing for each area and service type, along with details about the property, to suggest a fair price range. This is only a recommendation tool. You always set the final price. We encourage homeowners and providers to communicate directly to ensure accuracy. Our goal is to create a fair, win-win outcome for both sides.

Yes. Each registration includes a yearly membership covering the full calendar year. At the end of each year, every business is reviewed based on performance, homeowner feedback, and service quality. Businesses that maintain high standards are renewed automatically for continued participation.

You may follow your existing refund or dispute process as part of your standard business operations. MyFloridaBusiness primarily serves as the connection point between you and homeowners. However, if an issue requires our involvement, you can contact us directly, and we will mediate as a neutral party to help resolve the dispute fairly.

Homeowners reach you directly through the DealMate platform whenever services are needed. Because you are assigned to their property, the system automatically identifies you as their preferred provider. Our AI negotiator and scheduling tools ensure requests go straight to you. You will receive alerts through text message and, in some cases, by phone call or email.

You will receive new service requests via text message, email, and sometimes phone call. Most providers prefer text messages since they are the fastest and most reliable way to stay updated. When a new job is posted for you, you will be notified immediately so you can respond quickly.

Yes. You have complete freedom to accept or decline any job offer. If you decline, the system automatically forwards the request to another available provider or to our support team to find coverage. You are never penalized for declining a job. You are simply given first priority for your assigned communities.

You have full control over your schedule. Once you accept a job, you can set the date and time based on your availability and communicate directly with the homeowner if adjustments are needed.

Yes. You can communicate directly with homeowners through the DealMate system for scheduling, questions, and service updates. This direct connection helps build trust and ensures clear communication for every job.

Emergency and same day requests follow your normal business process. If you are unable to take the request, our system automatically checks with nearby providers to find someone available. You are always the first point of contact for your assigned communities, but the platform ensures homeowners are never left waiting for service.

The AI assistant communicates primarily through SMS text messages and your online dashboard. You may also receive updates by email, and phone calls are used only when needed. This ensures you never miss important notifications or job opportunities.

Each community has a primary provider, which receives first priority for all jobs within that area. Secondary providers are added only when the primary provider is unavailable. This structure ensures clear coverage and eliminates confusion over job assignments while keeping opportunities consistent for all providers.

Yes. You can mark yourself unavailable or temporarily pause new job requests at any time. When paused, new work will be redirected to other verified providers until you are ready to resume. You are never required to accept jobs when unavailable. The system simply ensures homeowners are always connected to an active provider.

Yes. Homeowners are encouraged to leave ratings and reviews after each service. This helps us gather feedback and allows us to provide you with insights that support your continued success.

Negative reviews do not affect your visibility or active assignments. However, our team will reach out to schedule a brief meeting to review the feedback and discuss solutions. Our goal is to help you address any issues early and ensure your continued success on the platform.

You may communicate with homeowners directly by phone, just as you normally would. Once connected through the platform, they are considered your clients while you remain an active provider with MyFloridaBusiness.

Yes. Homeowners are welcome to tip for excellent service, and you keep 100 percent of the amount.

If a homeowner cancels last minute, follow your normal cancellation policy or business procedure. We encourage providers to maintain consistent practices that align with how they already manage their business.

Homeowners already trust you because we have done the vetting for them. Most businesses on our platform are verified through the Better Business Bureau, BBB, or have gone through our own screening process. Your verified status assures homeowners that you are a dependable, reputable provider in their community.

Each community and home is pre-assigned to a primary provider. The AI automatically identifies which provider is linked to that property and reaches out to them first. If the primary provider is unavailable, the system contacts a secondary provider to ensure every homeowner receives timely service.

The system is fully automated, but it is also closely monitored by our team of Community Managers who oversee activity daily. Our staff ensures the platform runs smoothly, addresses any discrepancies quickly, and provides human support whenever needed.

Yes. The system automatically collects feedback from homeowners after each completed service to help monitor performance and satisfaction. These reviews help highlight consistent, high quality providers and ensure fair visibility across the platform.

Matches are determined primarily by your profile settings, including your listed service areas, availability, and business type. You set your own pricing, which the system uses to help align you with homeowners seeking your services in those locations.

Our platform is hosted securely on Amazon Web Services, AWS, to guarantee privacy and data protection. All communication between you and homeowners is encrypted and kept private, and it is never shared with other businesses or third parties.

No. Your pricing is entirely under your control. The AI may suggest price ranges based on market averages or property size, but it will never change your rates without your explicit approval.

If you receive more requests than you can handle, simply mark yourself as unavailable in your dashboard until you are ready to accept new jobs. If you are receiving too few requests, contact us by email. Our system monitors activity and automatically detects when a business has not received recent service opportunities, but we are always available to help adjust or expand your coverage.

Yes. The MyFloridaBusiness website is fully mobile friendly, allowing you to manage jobs, update availability, and respond to homeowner requests right from your phone or tablet.

Yes. The platform integrates with Google Maps and GPS routing to help you navigate efficiently between service locations, view homeowner addresses, and optimize your travel time.

Yes. We offer free webinars and training sessions held weekly and, at times, twice monthly. These sessions walk you through how to use the platform, manage your profile, and get the most from your community assignments.

You can reach our support team at info@myfloridabusiness.org or call 888-774-4497. You can also submit a support ticket directly through your dashboard for technical issues or general inquiries.

Our support team operates during regular business hours, Monday through Friday. For urgent issues outside of business hours, you can leave a message or email, and we will respond as soon as possible.

Yes. After registration, you can schedule a one-on-one walkthrough with a Community Manager who will guide you through the platform and answer any questions. Simply contact us to arrange a time that works for you.

Yes. We provide short video tutorials and step-by-step guides to help you navigate the platform, manage your profile, accept jobs, and communicate with homeowners effectively.

You can submit a support ticket through your dashboard or contact us directly at info@myfloridabusiness.org. Our team will address platform issues promptly and, if necessary, help mediate disputes between you and homeowners.

Our support team is available to assist with troubleshooting and walk you through any feature. You can also attend one of our weekly live webinars where we address common questions and demonstrate platform features in real time.

Continue delivering great service and let us know when you have additional capacity. As your business grows, we will assign you to more communities and expand your coverage area to match your availability.

We are developing a referral and ambassador program for the 2026 season. Details will be announced on our website once finalized.

Yes. You are welcome to collaborate with other providers for larger or specialized jobs, and we can help coordinate joint projects when needed.

Yes. You can promote special offers or community-wide discounts directly through your profile. You can also request that we send a bulk SMS announcement to your assigned homeowners to share your promotion.

Every business has its own dedicated profile and listing space, so there is no need for paid upgrades or featured placements. If you would like to promote something special, we will help advertise it at no cost to you.

As long as you maintain strong performance and homeowner satisfaction, your business can remain on the platform year after year. We will continue assigning you to new communities as you grow. MyFloridaBusiness is designed to help you scale during the AI era by providing consistent, high quality work opportunities.

Yes. We are expanding nationwide, with rollout beginning in 2026 and expected to reach all 50 states by early 2028. This expansion will open more opportunities for providers to connect with homeowners across the country.